Operations Supervisor Telco Sales
Gratitude IncOperations Supervisor Telco Sales
Job Description
Key Skills
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Job Title: Operations Supervisor
Work Location / Setup: Onsite, Davao and Makati
Job Description:
The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:
Remote Customer Service:
Providing support via phone, online chat, or text.
Handling a high volume of low-complexity inquiries.
Analyzing and resolving lower-volume, higher-complexity inquiries.
Distribution Center Customer Service:
Acting as liaison between customers, production, and distribution departments for specific orders.
Providing technical and non-technical support in walk-in service centers.
Responsibilities:
Executes specialized projects and activities according to set principles.
Generates and manages own workload with minimal instructions.
Supervises less experienced professionals, ensuring quality and accountability.
Improves day-to-day activities and processes within the team.
Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.
Typically manages a team of Individual Contributor co-workers.
Required Skills:
Comprehensive knowledge of the discipline and operational best practices.
Ability to lead, supervise, and improve team processes.
Role
Telesales/Telemarketing Exec./Officer
Timings
Day Shift (Contract To Hire)
Industry
Telecom / ISP
Work Mode
Work from office
Functional Area
Sales / Business Development / Client Servicing
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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