Operations Supervisor |Telco/Telco Sales

Gratitude Inc

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12 hours ago

Operations Supervisor |Telco/Telco Sales

2-5 Year(s)

25 - 40 Thousand p.m

Davao

Job Description

Key Skills

Leadership telco Telco Sales

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Job Title: Operations Supervisor

Account: Telco / Telco Sales

Work Location / Setup: Onsite, Davao and Makati
Shift Schedule: GY

Job Description:

The Operations Supervisor will manage and oversee customer service operations for post-sale technical and/or non-technical support across multiple sub-families for business and/or end-consumer customers. This may include:

Remote Customer Service:

- Providing support via phone, online chat, or text.
- Handling a high volume of low-complexity inquiries.
- Analyzing and resolving lower-volume, higher-complexity inquiries.

Distribution Center Customer Service:

- Acting as liaison between customers, production, and distribution departments for specific orders.
- Providing technical and non-technical support in walk-in service centers.

Responsibilities:
- Executes specialized projects and activities according to set principles.
- Generates and manages own workload with minimal instructions.
- Supervises less experienced professionals, ensuring quality and accountability.
- Improves day-to-day activities and processes within the team.
- Manages short-term operational activities and delivers professional responsibilities with a focus on excellence.
- Typically manages a team of Individual Contributor co-workers.

Required Skills:

- Comprehensive knowledge of the discipline and operational best practices.
- Ability to lead, supervise, and improve team processes.

Availability:
- Available to Start Immediately.

Role

Customer Service Executive -Chat

Timings

Night Shift (Permanent)

Industry

Telecom / ISP

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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