Operations Supervisor – Travel & Hospitality

Hiring: Operations Supervisor – Travel & Hospitality

 Work Location: MOA
 Work Setup: Onsite
 Schedule: GY / Shifting
 Salary: Up to ₱40,000/month
 Start Date: August 31

Role Overview

We are looking for an experienced Operations Supervisor to lead a team of customer service representatives, drive performance, ensure quality, and maintain operational excellence in a Travel & Hospitality program.

Key Responsibilities

• Manage, coach, train and develop customer service representatives.
• Monitor team and individual performance metrics.
• Drive quality assurance and operational excellence.
• Optimize workflows and implement process improvements.
• Foster a positive and engaging team environment.
• Identify and resolve operational issues and escalate when required.
• Ensure compliance with client requirements, contracts and internal policies.

Qualifications

• 1–2 years of experience in a contact center/BPO operations supervisory role.
• Strong people management and leadership skills.
• Excellent verbal and written communication.
• Strong problem-solving and attention to detail.
• Experience with contact center software and reporting tools.
• Knowledge of contact center metrics and performance management.
• Familiarity with compliance and quality assurance processes.
• Willingness to work on a shifting schedule.

Pre-Screening Questions

1. What is your highest educational attainment?
2. How many years of BPO/Contact Center Operations supervisory experience do you have?
3. How many years of experience do you have in the Travel & Hospitality industry?
4. What is your last drawn salary?
5. What is your expected salary?

Important

 Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

 Interested candidates, please complete the questionnaire:
 Questionnaire Link: https://myglit.com/lateral/cref/17af46ef4e