OPERATIONS SUPERVISOR – TRAVEL & HOSPITALITY

HIRING: OPERATIONS SUPERVISOR – TRAVEL & HOSPITALITY

Program: Travel & Hospitality
Work Location: MOA (Mall of Asia)
Work Setup: Onsite
Schedule: Graveyard / Shifting Schedule
Salary: Up to ₱40,000
Target Start Date: 3rd Week of September 2026

What You'll Be Doing

• Manage a team of Customer Service Representatives by providing coaching, training, and performance feedback.

• Monitor and analyze team and individual performance metrics to identify improvement opportunities.

• Implement effective quality assurance processes and provide feedback to drive operational excellence.

• Collaborate with department heads to optimize workflows and implement new policies and procedures.

• Foster a positive and motivating team environment that promotes employee engagement and retention.

• Identify and address operational issues, escalating concerns to senior management when necessary.

• Ensure compliance with client requirements, contractual obligations, and internal policies.

Qualifications

• Minimum 1–2 years of experience in a Contact Center/BPO Operations Supervisory role.

• Strong people-management skills with the ability to lead, motivate, and develop a team.

• Excellent verbal and written communication skills.

• Strong problem-solving skills, attention to detail, and a continuous-improvement mindset.

• Proficient in using contact center software and reporting tools.

• Good understanding of contact center metrics and performance management.

• Familiarity with compliance and quality assurance processes in a contact center environment.

• Willing to work onsite and on a shifting/graveyard schedule.

• Travel & Hospitality experience is an advantage.

Pre-Screening Questionnaire

To proceed with your application, please complete the questionnaire below:

 https://myglit.com/lateral/cref/143b2d6d8f

Please be ready to provide the following information:

1. Educational Attainment

2. Years of experience in a BPO/Contact Center Operations Supervisory role

3. Years of experience in the Travel & Hospitality industry

4. Last Drawn Salary

5. Expected Salary

Important: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party.

Interested candidates, please complete the questionnaire through the link above to be considered.