Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Operations Supervisor – Travel & Hospitality

163 Views 2 weeks ago
Experience 3–8 Year(s)
₱
Salary ₱ 30 – 45K p.m
Location Manila (Taguig)
50 candidate(s) already applied

Job Description

WE’RE HIRING: Operations Supervisor – Travel & Hospitality

Location: McKinley West, Taguig
Work Setup: Onsite
Schedule: Shifting
Salary: Up to ₱45,000/month
Openings: 4
Target Start Date: November 8

About the Role

We’re looking for an experienced Operations Supervisor to lead a customer service team supporting the Egencia-META Travel & Hospitality program. If you have strong leadership skills and hands-on GDS experience, this opportunity is for you!

Key Responsibilities

  • Lead, coach, and develop customer service representatives.
  • Monitor KPIs, quality scores, and team performance.
  • Drive operational excellence and process improvements.
  • Ensure compliance with client requirements and company policies.
  • Promote employee engagement and resolve operational issues.

Qualifications

  • 1–2 years of BPO/Contact Center Operations supervisory experience.
  • At least 3 years of GDS (Global Distribution System) experience.
  • Travel & Hospitality industry experience is preferred.
  • Strong leadership, communication, analytical, and problem-solving skills.
  • Willing to work onsite in Taguig on a shifting schedule.

Important Eligibility Requirement: Former Teleperformance employees are not eligible for rehire, including through third parties. PSG employees are also ineligible.

Apply Now! Complete the pre-screening questionnaire: https://myglit.com/lateral/cref/f6008e2f0d

Please prepare your educational background, relevant supervisory and travel industry experience, GDS experience, last drawn salary, and expected salary.

Join the team and take your operations leadership career to the next level!

Key Skills

21 Skills
Conflict Resolution Quality assurance Reporting Performance Management Employee Engagement people Management Operational Excellence Communication Skills Workforce Management Operations Management BPO Operations Process Improvement customer contact management experience GDS Experience team leadership Customer experience management Training & Development Expertise Problem-Solving Skills Travel and Hospitality Coaching & Development Good exposure in to escalation management

Role Specifications

Role
Customer Delivery Supervisor
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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