Operations supervisor(customer service - appliance acct)
Gratitude IncOperations supervisor(customer service - appliance acct)
Job Description
Key Skills
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Job Title: Operations Supervisor (Customer Service – Appliance Account)
Location: TP Silver City, Pasig
Work Setup: On-site
Shift: Graveyard / Shifting Schedule
Key Responsibilities
Lead, coach, and develop a team of customer service representatives
Monitor team and individual performance, ensuring targets and KPIs are consistently met
Analyze performance metrics to identify improvement opportunities
Implement quality assurance processes and provide actionable feedback
Collaborate with stakeholders to improve workflows and operational efficiency
Foster a positive and engaging team environment to drive retention and performance
Address operational concerns and escalate issues when necessary
Ensure compliance with client requirements, internal policies, and contractual obligations
Qualifications
At least 1–2 years experience as a Supervisor in a contact center environment
Strong leadership and people management skills
Excellent verbal and written communication skills
Proven ability to analyze performance data and drive improvements
Detail-oriented with strong problem-solving skills
Experience with contact center tools and reporting systems
Knowledge of quality assurance and compliance processes
Willing to work on a graveyard/shifting schedule supporting global markets (US, Canada, Australia, UK)
Role
Customer Delivery Supervisor
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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