Operations Supervisors

Gratitude Inc. is a professional HR Tech recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia and Africa. We are a direct sourcing partner Company of the different top BPO's offshore and onshore.

Job title :Operations Supervisors

Account : Travel and Hospitality

Work Setup: Onsite in MOA

Shift: Shifting schedule.
HC : 15

Can start immediately (August 24 - start date)

Job Details:

What you'll be doing:


Manage a team of customer service representatives, providing coaching, training and performance feedback

Monitor and analyze team and individual performance metrics to identify areas for improvement

Implement effective quality assurance processes and provide feedback to drive operational excellence

Collaborate with department heads to optimize workflows and implement new policies or procedures

Foster a positive, motivating team environment to support high staff engagement and retention

Identify and address any operational issues, escalating to senior management as needed

Ensure full compliance with client requirements, contractual obligations and internal policies


Requirements :

*Minimum 1-2 years' experience in a contact center operations supervisory role(BPO)

*Strong people management skills with the ability to lead, motivate and develop a team

*Excellent verbal and written communication skills, with the ability to liaise effectively at all levels

*Problem-solving mindset with a keen eye for detail and a focus on continuous improvement

*Proficient in using contact center software and reporting tools

*Understanding of contact center metrics and the ability to drive performance improvements

*Familiarity with compliance and quality assurance processes in a contact center environment

*Willing to work on a shifting schedule.

Recruitment Process: TA interview, Ops Interview, and Client Interview

Let’s get you hired! Send your updated CV/Resume to this post or email: christine@gratitudephilippines.com

Shortlisted candidates will be contacted for interview details via WhatsApp, Viber, or Google Meet.

Apply now and start your journey!