Order Manag
Gratitude IncOrder Manag
Job Description
Key Skills
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Revenue per Hire
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Description / Requirements
Job Title: Order Management - Operational Lead
Category: Digital Customer Experience
Location: Taguig
Work set up: Taguig (3 days/week onsite)
Non-Negotiable:
• At least 2–3 years of experience as a Team Lead in a BPO or contact center environment.
• Minimum 2–4 years total BPO experience (voice, non-voice, or blended)
• Proven experience in managing team performance and meeting KPIs (AHT, CSAT, QA, productivity, etc.)
• Strong people management, coaching, and mentoring skills
• Experience in handling escalations and client concerns
• Excellent communication and interpersonal skills
• Willing to work in shifting schedules, weekends, and holidays if required
• Must not currently or formerly be employed with CGI
• Not job hopper
Parallel Job Titles:
Team Lead
Team Manager
Your future duties and responsibilities:
Analyze customer data to provide the client with clean and commonly defined account
structures.
Contact customer for service validation and delivery as defined by stated quality KPI’s
Check tools to resolve non-match account creation requests.
Go through workflows, define steps and make decisions
Able to meet or exceed agreed service level targets with the client
Timely and accurate management of assigned orders, including utilization of Order Management Tracker system
Effective escalation management
Call new clients and offer our assistance (Outbound)
Ensuring a low cancellation rate
Adjust or upsell to their new broadband solution to ensure its matching their needs
Ensure new clients get a good first experience with their new pro
Role
Customer Care Officer
Timings
Night Shift (Part Time)
Industry
Advertising / PR / MR / Events
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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