Outbound Sales Leader (Manager)

Gratitude Inc

66 Views

8 hours ago

2-5 Year(s)

₱ 130 - ₱ 160K p.m

Manila (Pasay City)

Job Description

Key Skills

Telesales (Inbound/Outbound)

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Position Description:

•Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on:

• Minimal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc.; transferring issues for resolution to customer service reps)

Primary focus is selling Inbound work includes:

Responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue.

Selling targeted products/services as part of the customer initiated interaction Outbound work includes: Initiating calls to potential customers from a list of provided leads. Leads on the list are:

Existing customers targeted for cross/up-sell
Prior customers.
Potential new customers.

Experienced Specialist in one discipline with a thorough understanding of related disciplines. Will most often drive the development of new solutions for programs, complex projects, processes or activities. Serves as the final decision-maker in the area, coaching, mentoring, and training others in the area of expertise.

Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.

Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction. Leads a team of Specialists, sometimes with several hierarchical levels, with full employee lifecycle responsibility.

Qualifications :

2–3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM) managing an Outbound (OB) Sales account within a BPO/contact center environment.
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.
Ensures the implementation of short- to medium-term activities within the business area or supports the sub-function within the department’s strategy.
Ensures appropriate policies, processes, and standards are developed and implemented to support short- to medium-term tactical direction. Leads a team of specialists, sometimes across several hierarchical levels, with full employee lifecycle responsibility.

Account/program: Norwegian Cruise Line Holding
Site: MOA
Work Setup: Work Onsite
Shift Schedule: Shifting schedule (11 pm onwards, B&M)
Target Start Date:ASAP
Salary Range: 130k to 160k

Role

Telesales

Timings

Night Shift (Part Time)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Nwakor Victor

Recruiter - Gratitude Inc

NA, nigeria

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