Outbound Sales Leader (Manager)

Gratitude Inc

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10 hours ago

2-7 Year(s)

Manila (Pasay City)

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Job Description

Key Skills

Coaching people Management Operations Management outbound sales BPO Call center bpo Mentoring team leader.

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Job Title : Outbound Sales Leader (Manager)

Location: MOA, Philippines
Work Setup: Onsite
Shift: Shifting Schedule – 11 PM onwards, B&M

Description

We are looking for an experienced Outbound Sales Leader / Operations Manager to lead and manage an outbound sales account within a BPO/contact center environment. The role will be responsible for driving sales performance, managing operational delivery, developing team capability, and ensuring adherence to business processes and standards.

The ideal candidate should have strong experience managing Outbound Sales operations, with proven leadership experience as an Operations Manager (OM) or Senior Operations Manager (SOM). The role requires strong decision-making, coaching, stakeholder management, process improvement, and employee lifecycle management capabilities.

Key Responsibilities

Lead outbound sales operations and ensure achievement of sales, productivity, quality, and operational performance targets.
Manage and coach sales teams, providing mentoring, training, performance management, and employee development.
Drive sales strategies and process improvements to support short- to medium-term business objectives and program requirements.
Develop and implement operational policies, processes, and standards to ensure consistent and effective service delivery.
Act as a subject matter expert and decision-maker, collaborating with stakeholders and providing solutions for complex programs, projects, and operational challenges.

Required Skills

Outbound Sales Operations Management
BPO / Contact Center Operations
Team Leadership & People Management
Sales Performance & KPI Management
Coaching, Mentoring & Process Improvement

Qualification

2–3 years of experience as an Operations Manager (OM) or Senior Operations Manager (SOM) managing an Outbound Sales account in a BPO/contact center environment.
Strong overall BPO/contact center experience with hands-on outbound sales operations exposure.
Proven experience leading teams with full employee lifecycle responsibility.
Strong decision-making, coaching, mentoring, and operational leadership capabilities.
Willing to work onsite in MOA on a shifting schedule, including 11 PM onwards.
Immediate availability / ability to start ASAP is preferred.

Important Notes

Former Teleperformance employees are not eligible for rehire, either directly or through a third party.

Role

Operations Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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