PHRN Intake Specialist – Voice Account

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PHRN Intake Specialist – Voice Account

Company: EXL

Location: MOA, Pasay City

Work Setup: Onsite for the first 5 months, followed by Work From Home (WFH)

Work Schedule: Shifting Schedule

Salary Package: Up to ₱28,675 per month

Target Start Date: ASAP

Available Slots: 7

Job Description

EXL is looking for qualified and dedicated Philippine Registered Nurses (PHRN) to join its Healthcare Operations team as PHRN Intake Specialists under a voice account.

The successful candidates will handle incoming calls, assist patients with healthcare-related inquiries, collect and validate patient information, and coordinate intake processes while ensuring accuracy, professionalism, and quality customer service.

Key Responsibilities

- Handle inbound calls from patients and healthcare providers.

- Gather, review, and validate patient information and medical details.

- Assist with healthcare intake and documentation processes.

- Ensure accurate encoding and updating of patient records.

- Coordinate with relevant healthcare teams when necessary.

- Maintain patient confidentiality and comply with healthcare regulations.

- Deliver professional and compassionate customer service.

Qualifications

- Must possess an active Philippine Registered Nurse (PHRN) license.

- At least 1 year of hospital bedside experience.

- Strong verbal communication and interpersonal skills.

- Good understanding of medical terminology and healthcare processes.

- Willing to work on a shifting schedule.

- Willing to work onsite at MOA, Pasay City, for the first 5 months and transition to WFH afterward.

- Must not be a current or former employee of the client.

- Candidates with stable employment history are preferred.

Compensation Breakdown

Salary Component| Monthly Amount

Basic Salary| ₱18,000

Process Allowance| ₱4,000

Standard Allowance| ₱2,675

Complexity Allowance| ₱4,000

Total Package| ₱28,675

Recruitment Process

1. CV Screening

2. Candidate Validation via Talkpush (QR Code Scanning)

3. Virtual Processing via MS Teams (11:00 AM–4:00 PM daily)

4. Operations Team Interview

Start Date: ASAP

Work Location: EXL, MOA, Pasay City

Interested and qualified applicants are encouraged to apply.