PHRN Intake Specialist – Voice Process

Location: MOA, Pasay City, Philippines

Work Setup: Onsite for the first 5 months, followed by Work From Home (WFH)
Work Schedule: Shifting Schedule
Salary Package: Up to PHP 28,675 per month
Number of Vacancies: 7
Target Start Date: ASAP
Employment Type: Full-Time

Job Description

We are looking for qualified and patient-focused Philippine Registered Nurses (PHRNs) to join our team as Intake Specialists for a voice-based healthcare process. The successful candidates will be responsible for handling incoming calls, gathering and validating patient information, assessing initial healthcare-related inquiries, and coordinating appropriate intake activities while ensuring accuracy, confidentiality, and excellent customer service.

Key Responsibilities

• Handle inbound and outbound calls related to patient intake and healthcare inquiries.

• Collect, verify, and accurately document patient demographics, medical information, and other relevant details.

• Conduct initial patient screening and gather information based on established intake procedures.

• Communicate professionally and empathetically with patients, healthcare providers, and other stakeholders.

• Ensure accurate data entry and maintain updated patient records.

• Follow established healthcare protocols, privacy guidelines, and process requirements.

• Coordinate with appropriate departments for patient concerns, referrals, and follow-ups.

• Maintain quality, productivity, and customer service standards.

• Handle sensitive patient information with confidentiality and professionalism.

Qualifications and Requirements

• Must possess an active and valid Philippine Registered Nurse (PHRN) license.

• At least 1 year of hospital bedside experience is mandatory.

• Good verbal and written communication skills.

• Strong patient-handling, interpersonal, and documentation skills.

• Ability to manage healthcare-related inquiries in a professional and empathetic manner.

• Must demonstrate employment stability; frequent job changes may affect eligibility.

• Must not be a former or current employee of the client.

• Must be willing to work on a shifting schedule.

• Must be amenable to working onsite in MOA, Pasay City, for the first 5 months and transitioning to WFH thereafter.

• Immediate joiners are highly preferred.

Compensation Breakdown

Recruitment Process

1. CV Screening

2. Candidate Validation via Talkpush (QR Code Scanning)

3. Virtual Processing via MS Teams (daily scheduling between 11:00 AM and 4:00 PM)

4. Additional Interviews with the Operations Team

Initial Screening Questions

Interested applicants will be asked the following questions:

1. What is the validity date of your PHRN license?

2. How many years of hospital bedside experience do you have?

3. What is your current residence/location?

4. Are you amenable to working onsite for the first 5 months and transitioning to WFH afterwards?

5. What was your last drawn salary?

6. What is your expected salary?

7. Are you available to start immediately?

Interested and qualified candidates are encouraged to apply. Join our healthcare team and contribute your nursing expertise to delivering quality patient support!