Platform Architecture Lead

Gratitude Inc

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1 month ago

Platform Architecture Lead

5-8 Year(s)

75 - 130 Thousand p.m

Manila

Job Description

Key Skills

Excellent Communication ServiceNow Implementation Specialist Certification Service Catalogue ServiceNow Architect

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Job Title: Platform Architecture Lead

Work Location: BGC Taguig or Makati

Shift: Night Shift/ Shifting

Work Set-up: RTWO/ Hybrid

Salary range: 75- 130K Basic

Required experience: 5-8 years

Platform Architect position with Leading financial Institution, Bank of the Philippines.

Must-Have:

• 5 - 8 years of experience in developing, publishing and maintaining the Service Catalogue

• ServiceNow Architect

•   Excellent Verbal & Written communication skills.

•   Identification of automation requirements and managing them for implementation

•   Work Collaborate with platform squads to assess ServiceNow and tools related to Service Management (monitoring, CMDB, etc.) architecture design, evaluate deployment risks, and ensure platform solutions align with defined architectural and operational standards.

•   Embed governance controls and standards into all new platform rollouts through formal design checkpoints and release governance.

•   Recommend tool rationalization strategies (related to Service Integration/ Service Management) across the ecosystem, identify redundancies, and ensure platform integrity through ownership mapping and audits.

•   Maintain a current inventory of key platform tools related to Service Integration / Service Management (e.g., ITSM, Monitoring, CMDB) and assign clear tool/platform ownership with supporting SLAs.

•   Establish platform governance for shared services including definition of ownership, performance targets, compliance mandates, and lifecycle policies.

•   Define and document integration architecture for non-cloud-native components and establish integration blueprints and standards across towers.

•   Baseline the current-state tool architecture (related to Service Integration / Service Management), identify overlaps, and initiate regular platform audits to ensure continued architectural alignment.

Good-to-Have:

•   Understanding of Service Management and Service Integration

•   ITIL 4 Foundation or at least ITIL V3 Foundation certificate

•   Basic Project Management

Others:

• Should be amenable to working in Taguig or Makati

Responsibility of / Expectations from the Role:

1. Collaborate with platform teams to provide input into design changes, deployment risks, and architecture decisions

2. Define and document integration architecture for non-cloud-native components and establish integration blueprints and standards across towers

3. Ensure that standards are embedded in new solutions being rolled out across platforms.

4. Maintain a current inventory of key platform tools.

Role

Team Leader -Technical

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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