Proceed Improvement Service Exellent Telco Media
Gratitude IncProceed Improvement Service Exellent Telco Media
Job Description
Key Skills
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Role: Sr Manager Process Improvement (Service Excellence)
Account: Telco and Media
Location: CLARK
Work Set-up: Onsite
Work Schedule: Flexible
Start Date: ASAP
Salary: 180,000 base pay + 20,650 allowance with sign on bonus
Qualifications:
Earned a Bachelor’s Degree in any field
LSS Greenbelt Certified- minimum
10 years of minimum experience working in BPO industry
Experience in managing Telco and Media accounts
Process Improvement experience in BPO Setup is required
At least 5 years’ experience in a Process Improvement capacity
Minimum tenure of at least 2 years in last 2 organizations
Completed GB projects for KPI Improvement such as CSAT, AHT etc.
Must be at least an incumbent Manager or current Sr. Manager
**Must be willing to work on flexible schedule. Willing to work onsite in Clark, Pampanga**
PRESCREENING NOTES:
BPO experience:
Years of relevant experience:
LSS Greenbelt Certified:
Educational attainment:
Salary expectation:
Last drawn salary:
Notice period:
Availability for the work setup and schedule:
Current location:
Role
Any Other
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
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