Process Excellence Lead | Hybrid in Cebu City
Gratitude IncProcess Excellence Lead | Hybrid in Cebu City
Job Description
Key Skills
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Job Description
- Driving process improvements/transformation using different levers like Lean Six Sigma, automation, analytics, etc.
- Effective operation control through monitoring, risk identification and mitigation.
- Effective and seamless transition management by highlighting and tackling critical items with Quality and other aspects.
- Drive ideation and small and large-scale projects.
- Effectively lead and guide a team of Black Belts.
Key Skills Required
- Lean Six Sigma Black Belt Certified/MBB (from reputed certification bodies or companies).
- Deep knowledge in Six Sigma methodology & process improvement (at least 5 years of experience).
- New transition management (metric definition, SLA standardisation, issue tracking and reporting).
- Well-versed in Excel and Minitab.
- Process automation knowledge in terms of identification and applicability, assessment, and program management.
- Exposure to data analytics will be an added advantage.
- Healthcare domain expertise (payer, provider, benefit configuration, etc.) is an advantage.
Requirement
- At least 2 years in College/ Preferred College Graduate Degree
- The successful candidate will be trained for Six Sigma Black Belt Certification (company-paid)
- Required at least Lean Six Sigma Green Belt Certified
- 5-7 years' of related work experience in process excellence/improvement
- Preferred healthcare industry experience, but open to any industry exposure (manufacturing, engineering, etc.)
Role
Process Associate
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Hybrid
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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