Process Trainer (Banking- BPO)
Job Description
Key Skills
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Gratitude Inc. is a professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, and Africa. We are a direct sourcing partner company of the different top BPOs offshore and onshore.
We have an ongoing hiring for Process Trainers in Cebu, Pasay and Alabang , with at least 2 years of trainer experience, for our BPO Partner for banking campaign.
Job Title: Process Trainers
Program: Banking
Salary package: Maximum of 35K
Work schedule: Shifting
Work set up: Onsite
To be successful in this role, we’re seeking the following:
- At least 2-3 years experience in instructional designing, and training delivery with specialization in banking operations
- Proven leadership qualities, including effective communication, conflict resolution, and decision-making skills.
- At least 5 years of inbound client service experience from global banking operations required
- Advanced level in developing and executing training programs
- Strong interpersonal skills with developing frontline specialists through effective coaching techniques
- Deep understanding of TNA Training Needs Analysis to formulate and facilitate training programs, mock call scenarios, best practices, one-pager process flows, and refreshers, to enhance product knowledge and customer service skills
- At least 2 years of college degree BS / BA (72 units)
- Willing to work 100% onsite
- Willing to travel as needed by the business
- Willing to work the night shift (North American hours) and shift schedule as needed by the business
Desired additional qualifications:
- Brokerage operations experience, Accounting / Finance / Economics / Investment Banking / Capital Markets, or relevant experience
- Active FINRA Series 6 / Series 7 / Series 99 as an added advantage for the role
- PMP / Project Management Equivalent / Lean Six Sigma Methodology / Data Storytelling / Coaching Methodologies
- Advanced to Expert proficiency in Microsoft Office including MS Excel, MS Word, MS PowerPoint, Power BI, and relevant digital tools
- Presentation skills, with deep understanding and expertise of the story behind the numbers
- May be required to be registered, certified, or licensed in a specialty area.
To apply, please submit your updated resume on this post or via email at isay@gratitudephilippines.com and answer the pre-screening questions.
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.
APPLY NOW!
Role
Process Trainer
Timings
US-Type Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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