Program and Project senior Manager

Gratitude Inc

41 Views

12 hours ago

10-20 Year(s)

₱ 100 - ₱ 200K p.a

Job Description

Key Skills

Microsoft Excel Project management

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Position: Project / Program Associate Manager (PPSM Associate Manager)

Candidates should be willing to work onsite. NCR based

Qualifications:

Open to college graduate and undergraduate with relevant work experience

Must have at least 10 years of overall experience in Program and Project Management under BPO industry

Must have at least 3 years of experience as Project Management Manager

Excellent verbal & written English communications skills

Must have strong Project Management skills

Duties and Responsibilities:

Leads PCS resources in delivering shared services involving resource management, expense tracking, client data protection, and/or financial tracking.

Supports PCS Team Manager in scoping and estimating effort for potential new work and change requests for PMO services (involving administrative and project control services) ; Documents these in the Project Support Agreement

Maintains team level work load and capacity plans

Monitors and controls transition activities for new roles to be supported by the team

Prepares team level status reports and communicates escalations to client Project Managers/Leads and PCS Team Manager.

Tracks team level performance, utilization and chargeability

Provides support and assistance in completing PCS capability development, operations and management initiatives

Ensures team compliance to quality control and assurance processes and standards

Supports continuous improvement of PCS delivery processes

Supports PCS management and operations initiatives.

Role

Manager -Customer Service

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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