QA Analyst (HCM)
Gratitude IncQA Analyst (HCM)
Job Description
Key Skills
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Key Responsibilities
Account Stabilization: Lead the launch of new program workflows, including TTT readiness and nesting strategies.
Performance Management: Conduct root cause analysis (RCA) and coach associates to meet metrics.
Operational Excellence: Develop SOPs, call flows, and documentation for HRIS/SaaS environments.
Stakeholder Collaboration: Partner with Recruitment, WFM, and Quality teams to drive account scaling and engagement.
Requirements (Must-Haves)
Experience: Minimum 2 years as a Quality Assurance (QA) Analyst in a BPO setting.
Domain Expertise: Proven experience supporting HCM Platforms (e.g., Workday, Kronos, Paychex, ADP, SAP, or Oracle).
Technical Knowledge: Familiarity with Payroll software, AI for HR, and Workforce Management trends.
Skills: Strong analytical mindset, process-driven, and excellent client-facing communication skills.
Role
QA Analyst
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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