QA Analyst - Healthcare - Cebu

Gratitude Inc

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1 month ago

QA Analyst - Healthcare - Cebu

2-4 Year(s)

Cebu Central Visayas (Talisay City)

Job Description

Key Skills

Quality assurance Quality Assurance/QA Quality Control Quality Standards BPO industry Quality Analyst Quality Analyst skills service quality.

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About the Role:

We are looking for an experienced QA Analyst with a strong background in healthcare accounts to monitor and support the Revenue Cycle Management (RCM) process. In this role, you will ensure the highest quality standards in customer interactions related to patient inquiries on hospital bills and insurance benefits. You will be responsible for monitoring, evaluating, and providing feedback to improve the performance of the support team, ensuring compliance with processes and client expectations.

Educational Requirements:

At least 2nd-year college undergraduate or

Vocational Diploma (2 years) or

Associate’s Degree (2 years) or

College Graduate

Work Experience:

2-4 years of experience in handling healthcare accounts.

At least 1 year of experience in a Quality Assurance (QA) role or as a Team Leader (TL) in a similar field.

Key Responsibilities:

Monitor, review, and assess customer interactions to ensure adherence to quality standards.

Provide constructive feedback and recommendations for continuous improvement.

Collaborate with team leaders and managers to ensure process compliance and client satisfaction.

Identify areas of improvement in customer support and develop strategies to address them.

Ensure that the support team is effectively handling patient inquiries related to hospital billing and insurance claims.

For any questions send me an email on brenda@gratitudeindia.com

Role

QA Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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