Technical Support Advisor | Premium Consumer Electronics Account

TDCX

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1 month ago

Technical Support Advisor | Premium Consumer Electronics Account

1-2 Year(s)

20 - 30 Thousand p.m

Cebu Central Visayas

Job Description

Key Skills

Customer Service Technical Technical Support Technical support english

3 candidate(s) have already applied for this Job. Apply now

Job Highlights

Up to P2K incentive for all new hires present on Day 1 of PST

HMO and life insurance coverage on day one.

Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.

Employee Assistance Program and Mental Health Consultations

Fast promotion and endless growth opportunities.

And many more!

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives

Comprehensive medical, insurance, or social security coverage

World-class workspaces

Engaging activities and recognition programs

Strong learning and development plans for your career growth

Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

Flexible working arrangements

Be coached and mentored by experts in your field

Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and

offer consultative support.

Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs

Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer

Recognize and adjust support approach to accommodate all levels of customer’s experience

Communicate positively with team members, customers, and other partners

Who are we looking for?

At least High School Graduate (Old/New Curriculum) or at least 2 years in vocational/bachelor's degree

Must have 1 year BPO experience with at least 6 months in a technical account

Good understanding of consumer electronics products

Solid technical and diagnostic skills with tested problem-solving skills

Strong verbal and written English communication skills

Amenable to work rotating shifts (morning, mid, & night shifts)

Can work from home and in IT Park, Cebu City

With access to a quiet and secured room and at least 30 MBPS internet subscription

*Promo runs from April 1 to June 30, 2023.

*Terms and conditions apply

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Role

Customer Service Executive -Technical

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Process

Voice

Functional Area

ITES / BPO / Customer Service

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