BPO Team Leader - Travel Airline / CEBU

Wipro

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2 weeks ago

BPO Team Leader - Travel Airline / CEBU

2-3 Year(s)

30 - 35 Thousand p.m

Cebu Central Visayas (Cebu City)

Job Description

Key Skills

Team Leader

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Key skills

BPO Travel Account

Telco

Team leader BPO

Job title: Team Leader

Nature of Account: Travel

Type of Support: Voice

Work set up: 100% onsite at Cebu IT Park

Work shift: Shifting

Salary: 34K package

Start date: ASAP

Qualifications:

• Undergraduates/Graduates

• Must have at least 2 to 3 years of work experience as a Team Leader in a BPO (preferably in a telecommunications or travel voice line of business)

• Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction

• Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

• Excellent verbal & written communication & presentation skills

• Good analytical skills for MIS, number crunching & reporting to internal & external customers

• Ability to exercise managerial judgment and perform as a mentor

• Demonstrated Customer Service Skills

• Situation handling skills

• Amenable to work on rotational shift

• Must be living within Cebu

• Must not be a job hopper

• Should be amenable to attend for an onsite Operations Interview in Cebu City

Role

Team Leader

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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