QA Analyst Healthcare -TP Vertis N

Gratitude Inc

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17 hours ago

QA Analyst Healthcare -TP Vertis N

1-20 Year(s)

20 - 25 Thousand p.m

Manila (Makati, Cubao Quezon City, Fairview Quezon City, Diliman quezon city, Ayala Alabang Muntinlupa City)

Job Description

Key Skills

Quality assurance Quality Assurance/QA Inbound BPO BPO Voice Process BPO Skills BPO Operations BPO industry BPO Recruitment BPO Hiring BPO Call center International BPO BPO/ITES bpo Quality Assurance in BPO/CPO Quality Assurance Analyst Healthcare Quality Assurance

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Teleperformance Vertis North | Quality Assurance Analyst – Healthcare Account*

*Location:* Vertis North, Quezon City, Philippines | *

Work Setup: Onsite, *Start Date:* July 13, 2026

Salary & Benefits

- Package: Up to PHP 21,000/month

- Onsite Night Shift EST | HMO + Government benefits

- Training, coaching, and career development programs

*Note: Former Teleperformance employees are not eligible for rehire – direct or through third party*

Job Description

Monitor and evaluate the quality of inbound and outbound customer interactions across calls, email, and chat for a Healthcare account. Ensure accuracy and compliance with quality standards, document performance metrics, and support coaching and development for associates.

*Key Responsibilities*

- Quality Monitoring: Evaluate customer interactions vs quality standards and compliance protocols

- Documentation: Record quality issues and performance measures for management reporting

- Feedback & Coaching: Provide actionable feedback to support associate training and continuous improvement

- Operational Excellence: Share best practices and contribute to process refinement

- *Mentorship:* Act as a subject matter expert and guide junior team members when needed

Required Qualifications & Skills

- *Experience:Minimum 1 year experience in Healthcare QA. Relevant Healthcare field experience required

- BPO Experience: BPO-aligned experience preferred

- *Education: College graduate preferred. Undergraduate candidates with relevant experience will be considered

- Schedule:Must be available for night-shift schedule

Location:Must be willing to work onsite at TP Vertis, Quezon City

- *Competencies: Strong analytical skills to interpret data, identify trends, and drive quality improvements

- *Start Date:Must be able to start on or before July 13, 2026

Role

QA Analyst

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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