Quality Analyst

Gratitude Inc

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3 months ago

Quality Analyst

2-4 Year(s)

35 - 40 Thousand p.m

Manila (Eastwood quezon city, Cubao Quezon City, Fairview Quezon City)

Job Description

Key Skills

Lean Six Sigma Black Belt Excellent written and oral communications skills UK Banking Industry

2 candidate(s) have already applied for this Job. Apply now

Job title: Quality Analyst

Account: UK Financial Collections

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 40,800 package depending on experience

Start date: TBD

Qualifications:

• Bachelor's Degree

• Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.

• 2-4 Years of contact center experience in the banking industry.

• Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.

• Excellent communication & feedback/coaching skills.

• Good to have: Exposure to UK banking or collections experience in other verticals

Key Responsibilities & Qualifications:

• Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.

• Skills: Strong analytical, communication (verbal/written), and negotiation skills.

• Process Knowledge: Understanding of financial regulations and compliance standards.

Role

Retail Assistant

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Functional Area

Retail / Consumer / Commercial

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Mary Nkechi Linus

Recruiter - Gratitude Inc

NA, nigeria

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