Team Leader

Gratitude Inc

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2 weeks ago

Team Leader

1-2 Year(s)

40 - 45 Thousand p.m

Manila (Makati, Pasay City, Pasig, Taguig, Mandaluyong)

Job Description

Key Skills

Team Leader telco Process Excellence experience in BPO Setting Experience in managing Telco and Media accounts

8 candidate(s) have already applied for this Job. Apply now

Job Summary:

The Team Lead is responsible for guiding and developing a team to ensure operational efficiency,
adherence to performance metrics, and alignment with client and company standards. This role
emphasizes employee development, quality assurance, and process compliance.

Key Responsibilities:
 Ensure schedule adherence and meet required production hours.
 Maintain compliance with Client, Customer Experience and Quality standards.
 Use and share performance data to improve team productivity and meet financial targets.
 Conduct performance evaluations and offer coaching for ongoing employee development.
 Ensure compliance with internal policies, client standards, and applicable laws.
 Foster team development through continuous training, mentoring, and support.
 Monitor team KPIs and report regularly on performance to the Operations Manager.
 Lead disciplinary processes in line with company policy.
 Achieve or exceed targets related to attrition and employee retention.

CRITICAL REQUIREMENTS:

• High School /SHS Graduate, Bachelor’s degree or equivalent experience is acceptable
• With the latest Team Leader experience handling Telco accounts for at least 2 years in a BPO setting
• With strong technical support experience, particularly in troubleshooting, AT&T, or other related campaigns
• Demonstrates strong commitment
• Should be living near the office location of the company to avoid any proximity issues
• Ability to analyze and interpret operational data to inform decisions.
• Problem-solving: Define issues, collect data, and draw valid conclusions.
• Fulfillment of all assigned responsibilities and duties.

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shanny Ali

Recruiter - Gratitude Inc

NA, kenya

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