Quality Analyst Project Based (Korean, Bahasa, Indonesian, Vietnamese, Thai)

Gratitude Inc

1579 Views

14 hours ago

2-3 Year(s)

₱ 80 - ₱ 85K p.m

Manila

Job Description

Key Skills

Thai Korean Language Quality Analyst Bahasa Language Vietnamese Language

12 candidate(s) have already applied for this Job. Apply now

Role: Quality Analyst

Contract: Project based

Location: Taguig City, Metro Manila

Work Set-up: Pure work onsite

Schedule: Shifting schedule

Salary Package: 83-86k (can be negotiable but not more than 90k)

Basic: ₱28,000 – ₱31,000 per month

Language premium: ₱55,000

Important Notes:

•   Prioritize Filipinos who can speak the required foreign languages such as Korean / Bahasa Indonesian

•   Project-based requirements

•   Experience in quality is not required

•   BPO and customer service experience are preferred only

•   Language certifications are preferred and not required

•   Years of living or staying in that specific country will be an advantage

•   At least 2 years of work experience using the language (Korean / Bahasa Indonesian) is required.

•   Must be at least a Senior High School graduate.

•   Selected candidates will be hired on a 1-year contract. After the first year, if their performance is satisfactory and the project continues, their contract will be renewed for another year — this time with full regular employee benefits

• Must be fluent in ( Korean / Bahasa Indonesian)

**TOPIK 4 certificate is required for non native Korean**

Skillset

• Excellent oral, written and interpersonal communication skills.

• Exceptional listening and analytical skills.

• Intermediate level of knowledge in MS-Office.

• Works accurately and with an eye for details.

Your Day-to-Day

• Monitors all interactions (calls, emails, Salesforce logs, XL sheets) and ensures accuracy of the same with

on-time/immediate feedback to the floor.

• Coordinates and facilitates call calibration/training sessions for call center staff.

• Publishes quality trends, feedback and improvement / enhancement reports to Verisk team.

• Conduct quality monitoring and coaching

• Deal tactfully and courteously with clients

• Produce Quality reports and dashboards such as TNI, Pareto etc.

• Drive process improvement and ensure process compliance.

• Contribute to the development of the short and long term goals of the process.

• Ensure quality and CSAT targets are met at all times.

• Drive first call resolution and quality initiatives in the program.

**Recruitment process is just 3 days max**

PRESCREENING NOTES:

BPO experience:

Years of relevant experience:

Educational attainment:

Salary expectation:

Last drawn salary:

Notice period:

Availability for the work setup and schedule:

Current location:

Nationality:

Visa(if not a Filipino):

Role

QA Analyst

Timings

Rotational Shifts (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Yasir Muhammad

Recruiter - Gratitude Inc

NA, nigeria

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