WE'RE HIRING: MONITORING & OBSERVABILITY ARCHITECT- ITOM

Gratitude Inc

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13 hours ago

WE'RE HIRING: MONITORING & OBSERVABILITY ARCHITECT- ITOM

5-7 Year(s)

Manila (Eastwood quezon city, Makati, Cubao Quezon City)

Job Description

Key Skills

.NET Application Development TCP/IP Service Desk azure data Azure Data factory - Dynatrace, Grafana, Prometheus, ELF, Kibana

0 candidate(s) have already applied for this Job. Apply now

Role JD

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· Architect and roll out enterprise-wide observability & event management solutions

· Lead ServiceNow ITOM AIOps integration and alert intelligence

· Work across Azure Monitor, Grafana, ThousandEyes, AppDynamics, and more

· Set the gold standard for monitoring across SaaS, IaaS, and PaaS

· Automate everything—from upgrades to incident prevention

· Collaborate with biz units to deliver monitoring that actually saves money and headaches

· Drive POCs and automation innovations like a true tech visionary

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What You Bring to the Table

Must-Haves:

· 5+ years in IT monitoring, observability, or related roles

· Deep expertise in ServiceNow ITOM (Event Mgmt + AIOps)

· Azure chops: Log Analytics, KQL, Monitor, DataLake, Fabric

· Scripting swagger: Python, PowerShell, JavaScript, SQL

· Automation love: Ansible, DevOps tools, API integration

· Network know-how: TCP/IP, WAN/LAN, PKI

· AIOps mindset—you think proactive, not reactive

· Bachelor's degree in IT, CS, Engineering, or related

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Nice-to-Haves:

· Grafana • Prometheus • AppDynamics • ThousandEyes • Riverbed • Nobl9

· .NET / C# experience

· SRE practices and ITSM process knowledge (ServiceNow)

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Why You'll Love It Here

· Real impact—your work keeps the whole biz running

· Work with cutting-edge tools (AIOps, Azure, modern observability stacks)

· Lead POCs and automation strategies that matter

· Collaborative, tech-first culture

· Career growth + competitive pay

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Ready to make monitoring magical?

Apply now—this one won't last long!

Role

Customer Service Executive -Technical

Timings

Night Shift (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

George A Omenda

Recruiter - Gratitude Inc

NA, kenya

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