Quality Assurance Analyst
Gratitude IncQuality Assurance Analyst
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
Qualifications:
Bachelor’s degree preferred; equivalent work experience accepted
1–2 years of pure insurance experience (billing, account management, or policy servicing)
Minimum of 2–3 years of contact center experience, with at least 1 year in QA or auditing
Strong knowledge of insurance billing processes and ECC account management
Excellent analytical, communication, and documentation skills
Proficient in MS Office, QA tools, and CRM/contact center systems
Detail-oriented, with the ability to identify trends and recommend solutions
Must have prior BPO experience
Role
Quality Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Work force & Quality Expert Manager
Gratitude Inc5 - 10 Year(s)
130 - 140 Thousand p.m
Manila, Philippines
3 - 5 Year(s)
50 - 100 Thousand p.m
Manila, Philippines
Customer Support Associate (Retail Account)
Gratitude Inc0 - 1 Year(s)
Confidential
Manila, Philippines
Trainer
Gratitude Inc1 - 50 Year(s)
10 - 55 Thousand p.m
Manila, Philippines
Work Without Talking! Non-Voice BPO Hiring Now!
Gratitude Inc0 - 1 Year(s)
20 - 40 Thousand p.m
Manila, Philippines
Customer service Representative
Gratitude Inc0 - 2 Year(s)
10 - 15 Thousand p.m
Manila, Philippines
Training Manager (Service Desk)
Gratitude Inc6 - 8 Year(s)
80 - 90 Thousand p.m
Manila, Philippines
Customer service representative -Travel Account
Gratitude Inc0 - 20 Year(s)
15 - 20 Thousand p.m
Manila, Philippines
CSR Cognizant company -CSR Music Expert
Gratitude Inc1 - 17 Year(s)
35 - 40 Thousand p.m
Manila, Philippines
CSR WNS company -ALM LBR Dayshift account
Gratitude Inc2 - 17 Year(s)
30 - 40 Thousand p.m
Manila, Philippines