Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Quality Assurance Analyst

687 Views 1 week ago
Experience 1–3 Year(s)
₱
Salary ₱ 15 – 30K p.m
Location NA
11 candidate(s) already applied

Job Description

Job Description

We are looking for a Quality Assurance Analyst to evaluate customer interactions, monitor compliance with quality standards, and provide constructive feedback to help improve overall team performance.


Qualifications

College Graduate preferred

At least 1 year of experience in quality assurance, customer service, or a related BPO role

Excellent analytical and communication skills

Strong attention to detail

Willing to work onsite and on shifting schedules


Benefits

Competitive salary package

Paid training

HMO and other company benefits

Opportunities for professional growth


If you have a passion for quality and continuous improvement, we'd love to hear from you.

Key Skills

11 Skills
Customer Management customer service analyst Customer oriented BPO Operations BPO industry Customer Care International BPO BPO/ITES customer support General customer service customer service and problem-solving skills

Role Specifications

Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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