Quality Assurance Analyst – Order to Cash (O2C)

Hiring: Quality Assurance Analyst – Order to Cash (O2C)

Location: Alabang, Philippines
Work Setup: On-site
Shift: Night shift, with possible weekend schedules
Salary Package: ₱35,000
Start Date: ASAP
Openings: 1

Job Summary

We are seeking a detail-oriented Quality Assurance Analyst to support Order-to-Cash (O2C) operations for a BFSI (Banking, Financial Services, and Insurance) account. The role focuses on transaction accuracy, process compliance, quality audits, and continuous improvement to enhance operational performance.

Key Responsibilities

• Conduct quality checks and audits of O2C transactions to ensure accuracy, completeness, and compliance.
• Evaluate transaction processing against SOPs, client requirements, and quality standards.
• Identify recurring errors, process gaps, and improvement opportunities.
• Document audit findings and provide actionable feedback to Operations teams.
• Analyze quality trends, identify root causes, and recommend corrective actions.
• Prepare quality reports and maintain accurate audit records.
• Participate in quality calibration sessions to ensure consistent evaluation standards.
• Collaborate with Operations and stakeholders to resolve quality issues.
• Support continuous improvement initiatives to improve accuracy, efficiency, and compliance.

Qualifications

• At least 1 year of relevant work experience.
• Mandatory: Hands-on experience in Order-to-Cash (O2C) processes.
• Required: BFSI or financial services background.
• Experience in BPO, shared services, GCCs, or captive operations is preferred.
• Strong analytical skills and attention to detail.
• Good communication, documentation, and problem-solving skills.
• Previous experience in quality assurance, transaction auditing, or process compliance is an advantage.
• Experience working with global stakeholders is preferred.
• Willingness to work on-site in Alabang during night shifts, including possible weekends.

Recruitment Process

1. Validation
2. Profile Review
3. One-Level Interview

Mandatory Pre-Screening Questionnaire

Interested candidates must provide the following details:

1. Educational Attainment
2. Total Years of BPO Experience
3. Years of Order-to-Cash (O2C) Experience
4. Years of Quality Assurance Experience
5. BFSI / Financial Services Experience
6. Last Drawn Salary
7. Expected Salary

Questionnaire Link: https://myglit.com/lateral/cref/b5c6f67d9d

Important Eligibility Notice

Former Teleperformance employees are not eligible for rehire, whether directly or through a third party. Candidates from PSG, Majorel, and Aegis are also ineligible under the stated hiring policy.

Interested candidates who meet the requirements and are available to start ASAP are encouraged to apply.