Quality Assurance- Healthcare
Gratitude IncQuality Assurance- Healthcare
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Description: Quality Assurance Analyst
Position Overview
The Quality Assurance Analyst is responsible for monitoring and evaluating the quality of inbound and outbound customer interactions—including telephone calls, emails, and chat—to ensure accuracy and adherence to established quality standards. This role involves documenting quality issues and performance metrics for management review, as well as providing actionable feedback and assistance in the formal education and development processes for team members.
Key Responsibilities
•Quality Monitoring: Evaluate customer interactions against quality standards and compliance protocols.
•Documentation: Record quality issues and performance measures, ensuring data is accurate for management reporting.
•Feedback & Coaching: Provide essential information to support the feedback and training processes for associates, fostering continuous improvement.
•Operational Excellence: Develop personal knowledge, share best practices, and contribute to the refinement of day-to-day activities and processes.
•Mentorship: Act as a subject matter expert, potentially guiding junior team members and supporting the achievement of operational objectives.
Required Qualifications & Skills
•At least 1 year of experience in Healthcare QA. Prior experience in the relevant healthcare field is required.
•Must be able to start ASAP (target start date: July 13, 2026).
•BPO-aligned experience is preferred.
Education: College graduates preferred; undergraduate candidates with relevant experience will be considered.
•Proficiency: Demonstrated ability to work independently within set frameworks and follow established courses of action.
•Schedule: Must be available to work on a night-shift schedule (following Eastern Standard Time).
•Location: Must be willing to work on-site at TP Vertis, Quezon City.
•Competencies: Strong ability to analyze performance data, identify trends, and develop relevant solutions to improve interaction quality.
Pre-Screening Note:
•Educational attainment
•Years of experience as a Healthcare QA
•Healthcare field experience
•BPO experience :
•Are you able to start on July 13, 2026?
•Are you willing to work on-site at TP Vertis, Quezon City?
•Last drawn salary
•Expected salary
Role
Medical Administrator
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Medical Professional / Healthcare Practitioner / Technician
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Top Tier Telco
Gratitude Inc1 - 2 Year(s)
20 - 25 Thousand p.m
Manila, Philippines
CSR Banking Account -Concentrix Makati
Gratitude Inc0 - 20 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
CSR video sharing account -Cognizant Vertis N
Gratitude Inc1 - 10 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Design Drafters- (Electrical Design Drafter)
Gratitude Inc3 - 5 Year(s)
60 - 70 Thousand p.m
Manila, Philippines
Customer Service Representative
Gratitude Inc0 - 3 Year(s)
Confidential
Manila, Philippines
EXL Company Moa Site+Customer service representative
Gratitude Inc1 - 16 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
CSR Retail account-Teleperformance pasig
Gratitude Inc1 - 27 Year(s)
25 - 30 Thousand p.m
Manila, Philippines
Training Content Designer- Uber WFH for Top BPO MNC
Gratitude Inc1 - 4 Year(s)
65 - 80 Thousand p.m
Manila, Philippines
CSR -Rider support Account COGNIZANT COMPANY
Gratitude Inc2 - 29 Year(s)
30 - 40 Thousand p.m
Manila, Philippines
COGNIZANT COMPANY -CSR Healthcare account
Gratitude Inc1 - 16 Year(s)
25 - 35 Thousand p.m
Manila, Philippines