Quality Auditing Analyst

Gratitude Inc

1841 Views

14 hours ago

4-8 Year(s)

₱ 25 - ₱ 40K p.m

Manila (Mandaluyong)

Job Description

Key Skills

Quality assurance Quality Analyst Quality Analyst skills

1 candidate(s) have already applied for this Job. Apply now

Job title: Quality Auditing Analyst (BPO)

Work set-up: Hybrid, night shift

Main location: Mandaluyong, Robinsons Cybergate Tower 2

Salary: Confidential (For your reference, range can be between 22K - 35K)

Employment Type: Full Time

Level: 11

Job Qualifications

• At least 2 years or more of QA experience

• College graduate or undergraduate of any Accounting or Business related course is preferred

• Experience in Finance and/or Accounting is preferred

Job Description:

• Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow

• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required

• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance

• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team

• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame

• Become and remain knowledgeable about the Client's products and community standards

• Ensure awareness and understanding of Content Policy and operational guideline updates

• Mentor new Quality Analysts on the use of audit tools and systems

• Develop process documentation and aggregates feedback about the functionality of audit tools

Role

Quality Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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