Quality Manager

Gratitude Inc

2291 Views

16 hours ago

Quality Manager

10-15 Year(s)

Manila

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Job Description

Key Skills

Quality Standards Compliance Quality Manager

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Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA. We are a Direct Sourcing Partner Company of the different top BPOs offshore and onshore.

We have an ongoing hiring for Quality Manager - Compliance for our BPO Partner located in Manila.

Designation/ Role: Quality Manager

Department: Compliance

Work Timing: US shift/UK shift timings

Location: Manila, onsite

Qualifications: Any Graduate

Salary: 80K to 100K

Job Summary:

Under general direction, an employee in this role has two primary responsibilities:

Directly manage and drive Quality and process improvement initiatives, drive Six Sigma/Lean Sigma culture and deliver YB and GB training to Process Leads and Supervisors, act as a mentor to projects undertaken and drive the closures on projects, look at means to make processes leaner and look-out for automation opportunities.

In charge of driving Compliance initiatives along with the core Compliance team and drive audit completion as per the annual audit plan which would cover ISO, HIPAA, SOC 2, and HITRUST audits, also help in creating policies, procedures, and process manuals.

Essential Duties and Responsibilities:

As a Quality Manager:

Establish Process improvement framework across the organization along the function head and set up Six/Lean Sigma awareness programs, quality-centric approach awareness and help in getting all support up to speed in terms of basic QC tools and Six/Lean Sigma principles and deploy them across functions in Operations and Support

Create Six/Lean Sigma training programs across the enterprise and start delivering training to all support personnel to start with the basics of Six Sigma followed by YB & GB training

Ensure to drive project owners to get the project completed in coordination with Project Leads and process owners

Develop a management view dashboard and report the progress of process improvement training and programs to the management

Best practice forums to be set up and drive the aspect of Bright Ideas, Replicas, and Eurekas across the enterprise and help up in setting the culture.

Support best practice consultation and supervision for direct service staff.

Support quality improvement in analyzing, developing, implementing, and coordinating the process quality improvement program designed to deliver high-quality programs and educational services consistent with the agency’s clinical and educational frameworks, established practices and systems, contract requirements, and financial goals.

To apply, please proceed to this job link below and answer the pre-screening questions:

https://myglit.com/lateral/cref/07d17d88f9

Further details will be discussed once invited for an interview.

Our recruitment team will reach out to you via WhatsApp or direct call once shortlisted.

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Role

Manager-Technical

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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