Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

RCM OPERATIONS MANAGER

499 Views 1 month ago
Experience 5–15 Year(s)
₱
Salary ₱ 80 – 110K p.m
Location Manila (Makati)
104 candidate(s) already applied

Job Description

HIRING: RCM OPERATIONS MANAGER

TP Alphaland, Magallanes, Makati | Onsite
Night Shift | ₱80K–₱110K
Target Start: October 5, 2026

Lead large-scale Healthcare RCM Operations and drive service delivery, client governance, people leadership, compliance, and operational excellence.

MUST-HAVE:
5+ years progressive BPO leadership experience
Strong Healthcare RCM management experience
Large-team & multi-LOB management
Client governance: WBR/MBR/QBR
WFM, capacity planning & operational analytics
HIPAA/Healthcare compliance knowledge
Strong strategic & executive communication skills

Former Teleperformance employees are not eligible for rehire, directly or through a third party.

Pre-Screening: BPO/RCM years • RCM management years • Largest team • LOBs managed • RCM campaigns • Client governance • WFM • HIPAA • Last/expected salary • Onsite & night-shift availability • Start date

Apply here: https://myglit.com/lateral/cref/bc24952d7c

Key Skills

22 Skills
Automation Change management Communication Profit & Loss (P&L) Performance Management Capacity Planning HIPAA Operations Management BPO Operations Service Delivery Ops Process Improvement risk management, Lean Six Sigma Certified Healthcare Operation Data Privacy team leadership RCM KPI Client Relationship Management Team Management, SLA Management SLA and Quality Management RCM metrics, financial analytics, capacity planning, and workforce optimization.

Role Specifications

Role
Operations Manager
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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