RCM Operations Manager

SITE: TP Alphaland (Magallanes, Makati)

WORK SETUP: Onsite

SHIFT SCHEDULE: Night Shift

TARGET START DATE: October 5, 2026

Position Overview

The RCM Operations Manager provides strategic and operational leadership for the RCM program. This role owns end-to-end service delivery, P&L/cost efficiency, client relationship management, and the leadership development of Assistant Managers and Supervisors. The Manager is accountable for driving operational excellence, scaling performance, and ensuring full compliance with U.S. healthcare standards and BPO operational frameworks.


Key Responsibilities

A. Strategic Operations & Service Delivery


Oversee end-to-end RCM operations, ensuring consistent achievement of contractual SLAs, KPIs, and financial targets across all lines of business


Partner with Workforce Management (WFM) for accurate volume forecasting, capacity planning, staffing optimization, and schedule alignment


Identify operational risks and workflow bottlenecks early, implementing proactive, data-driven solutions and process optimizations


B. People Leadership & Organizational Development


Lead, mentor, and develop a high-performing leadership bench of Supervisors and support staff


Drive engagement, accountability, and retention initiatives across the operational workforce


Establish structured performance management frameworks, career pathways, and leadership training pipelines


C. Client Governance & Stakeholder Management


Serve as the primary operational point of contact and trusted partner for client stakeholders


Lead Daily, Weekly, and Monthly Business Reviews (WBR / MBR / QBR), presenting operational metrics, trend analyses, and strategic growth initiatives


Manage client escalations, service recovery plans, and operational alignment


D. Quality, Compliance & Continuous Improvement


Champion continuous improvement initiatives, Six Sigma/Lean methodologies, and automation projects to enhance operational efficiency and reduce processing costs


Enforce rigorous compliance standards regarding HIPAA, healthcare data privacy, and internal quality frameworks


Oversee audit readiness, compliance checks, and cross-functional collaboration with HR, IT, Finance, Training, and QA


Qualifications & Requirements

Non-Negotiable: 5+ years of progressive leadership experience in BPO operations, with significant tenure managing Healthcare RCM campaigns at a managerial level – required


Proven track record in large-scale team management, multi-LOB operations, scorecard management, and client relationship governance


Comprehensive expertise in RCM metrics, financial analytics, capacity planning, and workforce optimization


Exceptional executive communication, strategic thinking, and change management capabilities


No job-hopping. Candidates must have at least 2 years of tenure in their previous roles


Candidates with multiple previous roles lasting less than 2 years should not be endorsed


Why Join?

Competitive salary: ₱80,000 – ₱110,000


Prime Alphaland, Makati location


Career growth in RCM operations leadership


Dynamic and supportive team environment