RCM Operations Supervisor

Gratitude Inc

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2 days ago

RCM Operations Supervisor

2-5 Year(s)

Manila (Makati)

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Job Description

Key Skills

Analytical Stakeholder Management Team Leader Operations Supervisor Strong Communication Skills (Verbal and Written)) Problem-Solving Skills RCM Billing, Collections, AR Management, Claims Submission, Denials/Appeals

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RCM Operations Supervisor

Location: TP Alphaland, Magallanes, Makati, Philippines
Work Setup: Onsite
Shift: Night Shift / Shifting Schedule
Target Start Date: October 5, 2026
Salary: Confidential / Internal – Not for external disclosure

Position Overview

We are looking for an experienced RCM Operations Supervisor to lead and manage a team of Revenue Cycle Management professionals in a high-volume BPO environment. The role will focus on operational performance, team development, quality, SLA/KPI achievement, and compliance with healthcare regulations.

Key Responsibilities

Supervise daily RCM operations and conduct team huddles.
Manage workflow across billing, collections, claims, denials, and accounts receivable.
Monitor productivity, quality, SLA compliance, and TAT.
Analyze performance and error trends and implement corrective action plans.
Conduct regular coaching, 1:1s, performance reviews, and development discussions.
Support new hires during nesting and transition to production.
Collaborate with Training and QA teams to address knowledge and performance gaps.
Ensure compliance with HIPAA, data privacy, and client security requirements.
Maintain accurate coaching, attendance, and performance documentation.
Support client audits, quality calibrations, and compliance reviews.
Handle operational escalations and complex processing issues.

Required Qualifications

2–3+ years of BPO experience with hands-on RCM operations experience – Mandatory.
Prior experience as a Team Leader, Operations Supervisor, or SME in a BPO environment.
Strong knowledge of end-to-end RCM processes, including:
- Billing
- Collections
- Accounts Receivable
- Claims Submission
- Denials & Appeals
Strong analytical, problem-solving, communication, and stakeholder management skills.
Willingness to work onsite and night shifts.

Important Eligibility

Former Teleperformance employees are not eligible for rehire, directly or through a third party.
Candidates must be willing to work from TP Alphaland, Magallanes, Makati.
Target joining date: October 5, 2026.

Interview Process

Validation → 2-Level Interview Process

Candidate Questionnaire

Please complete the questionnaire to proceed with the screening process:

Questionnaire Link: https://myglit.com/lateral/cref/03cf1fdaf9

Role

Operations Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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