Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

RCM OPERATIONS SUPERVISOR

329 Views 2 weeks ago
Experience 2–8 Year(s)
₱
Salary ₱ 35 – 40K p.m
Location Manila (Makati)
64 candidate(s) already applied

Job Description

HIRING: RCM OPERATIONS SUPERVISOR

TP Alphaland, Magallanes, Makati | Onsite
Night Shift | Target Start: October 5, 2026

Lead and develop an RCM team in a high-volume BPO environment while driving quality, productivity, SLA, TAT, compliance, and operational excellence.

MUST-HAVE:
2–3+ years BPO experience
Hands-on Healthcare RCM experience
Prior Supervisor / Team Leader / SME experience
Knowledge of Billing, Collections, AR, Claims & Denials
Strong coaching, analytical & problem-solving skills
Knowledge of HIPAA & healthcare data privacy

Former Teleperformance employees are not eligible for rehire, directly or through a third party.

Pre-Screening: BPO/RCM years • Leadership experience • Last/expected salary • Notice period • TP employment history • Willing to work onsite + night shift?

Apply here: https://myglit.com/lateral/cref/1aa62a38ac

Key Skills

23 Skills
Quality assurance Root cause analysis Stakeholder Management people Management HIPAA Workforce Management Productivity Management BPO Operations Process Improvement Healthcare Operation Accounts Receivable Data Privacy billing process Compliances collections experience team leadership RCM Billing, Medical Claims or RCM. Good exposure in to escalation management SLA / KPI Management Team Management, SLA Management Billing, Collections, AR Management, Claims Submission, Denials/Appeals RCM Operations Manager

Role Specifications

Role
Deputy Manager-Operations
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
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Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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