Real Time Analyst
Gratitude IncReal Time Analyst
Job Description
Key Skills
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Job Title: Real-Time Analyst (RTA)
Work Location: Alphaland Makati, Davao
Work Setup & Schedule: Onsite/Shifting schedule
HC:(2) Davao, (4) Alphaland
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Kindly answer the Pre-screening question as a comment while applying.
Pre-Screening question:
1.Educational Attainment:
2.Years of Experience in WFM or RTA in a BPO Setting:
3.WFM Tools Used:
4.Last Drawn Salary:
5.Expected Salary:
Role
Analytics Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Analytics & Business Intelligence
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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