Real Time Analyst Lead (UK Financial Collections)
132 Views
6 days ago
Experience
2–20 Year(s)
₱
Salary
Confidential
Location
Manila (Diliman quezon city)
31 candidate(s) already applied
Job Description
Real-Time Analyst (RTA) Lead
UK Financial Collections
Qualifications
- Graduate of a Bachelor’s Degree.
- 2+ years managing RTA teams in a contact center environment.
- Experience managing multiple queues and geographies.
- SLA Achievement.
- Schedule Adherence.
- Occupancy.
- Forecast Variance.
- Abandonment %.
- Queue Management Accuracy.
Key Skills
1 Skills
Real time analyst Lead
Role Specifications
Role
Forecast Analyst
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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