Real-Time Analyst (RTA)

Gratitude Inc

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1 day ago

Real-Time Analyst (RTA)

2-5 Year(s)

Manila (Makati)

Job Description

Key Skills

Real Time Analyst BPO Skills BPO industry good communication skills WFM. RTA tool

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Work Location: Alphaland Makati, Davao

Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps

Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills

Pre-Screening Notes

Educational Attainment:
Years of Experience in WFM or RTA in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:

Please answer these questions while sending your resume.

Role

Forecast Analyst

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Jane E Nwafor

Recruiter - Gratitude Inc

NA, nigeria

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