Real-Time Analyst (RTA)

Gratitude Inc

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3 weeks ago

Real-Time Analyst (RTA)

1-4 Year(s)

20 - 25 Thousand p.m

Manila (Makati)

Job Description

Key Skills

good communication skills WFM. RTA tool Real-Time Analyst

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Work Location: Alphaland Makati, Davao

Work Setup & Schedule: Onsite/Shifting schedule

HC:(2) Davao, (4) Alphaland

Overview:

Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.

Key Responsibilities:

•Monitor queues, staffing, and service levels in real time

•Track attendance and schedule adherence

•Identify and escalate risks impacting performance

•Provide immediate recommendations to address gaps

Basic Qualifications:

•At least 1 year WFM or RTA experience in a BPO setting

•Strong analytical and problem-solving skills

•Proficiency in MS Excel and WFM tools

•Good communication and stakeholder management skills

Kindly answer these questions and send them as your comment while applying.

Pre-Screening Notes

What is your Educational Attainment/

Years of Experience in WFM or RTA in a BPO Setting:

WFM Tools Used:

Last Drawn Salary:

Expected Salary:

Role

Human Resources Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Human Resources

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Evangeline Ugwumba

Recruiter - Gratitude Inc

NA, nigeria

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