Real-Time Analyst (RTA)
Job Description
Job Title: Real-Time Analyst (RTA)
Work Location:, Davao
Work Setup & Schedule: Onsite/Shifting schedule
Salary: 21k-27k
HC:(2) Davao
Note: Former Teleperformance employees are not eligible for rehire—whether directly or through a third party.
Overview:
Responsible for monitoring intraday operations to ensure service level targets are met and staffing is optimized in real time.
Key Responsibilities:
•Monitor queues, staffing, and service levels in real time
•Track attendance and schedule adherence
•Identify and escalate risks impacting performance
•Provide immediate recommendations to address gaps
Basic Qualifications:
•At least 1 year WFM or RTA experience in a BPO setting
•Strong analytical and problem-solving skills
•Proficiency in MS Excel and WFM tools
•Good communication and stakeholder management skills
Pre-Screening Notes
Educational Attainment:
Years of Experience in WFM or RTA in a BPO Setting:
WFM Tools Used:
Last Drawn Salary:
Expected Salary:
Key Skills
4 SkillsRole Specifications
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About Company
Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.
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