Real-Time Analyst (RTA) Lead
Gratitude IncReal-Time Analyst (RTA) Lead
Job Description
Key Skills
19 candidate(s) have already applied for this Job. Apply now
QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams
Pre-Screening Notes:
1) Highest Educational Attainment:
2) How many years of experience do you have as an RTA Lead in a contact center environment?
3) How much is your last drawn salary?
4) How much is your expected salary?
5) Are you amenable to working 100% on-site in Quezon City with a shifting schedule?
6) Can you start immediately?
Role
Any Other
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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