Real-Time Analyst (RTA) Lead

Gratitude Inc

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4 days ago

Real-Time Analyst (RTA) Lead

2-4 Year(s)

Manila, Quezon Calabarzon

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Job Description

Key Skills

Real time analyst Lead

21 candidate(s) have already applied for this Job. Apply now

Job Title: Real-Time Analyst (RTA) Lead

Vertical: UK Financial Collections

Work Setup: 100% onsite in Eton Centris, Quezon City

Work Shift: Shifting

Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience

Start Date: ASAP

Headcount: 1

QUALIFICATIONS:

• Graduate of a Bachelor’s Degree

• 2+ years managing RTA teams in a contact center environment.

• Experience managing multiple queues and geographies.

• SLA Achievement

• Schedule Adherence

• Occupancy

• Forecast Variance

• Abandonment %

• Queue Management Accuracy

RECRUITMENT PROCESS:

Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams

Pre-Screening Notes:

Highest Educational Attainment:

How many years of experience do you have as an RTA Lead in a contact center environment?

How much is your last drawn salary?

How much is your expected salary?

Are you amenable to working 100% on-site in Quezon City with a shifting schedule?

Can you start immediately?

Role

Any Other

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

Any Other

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Wycliff Kiprop

Recruiter - Gratitude Inc

NA, kenya

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