Real-Time Analyst (RTA) Lead

Job Title: Real-Time Analyst (RTA) Lead
Vertical: UK Financial Collections
Work Setup: 100% onsite in Eton Centris, Quezon City
Work Shift: Shifting
Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience
Start Date: ASAP
Headcount: 1

QUALIFICATIONS:

• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy