Real-Time Analyst (RTA) Lead
Gratitude IncReal-Time Analyst (RTA) Lead
Job Description
Key Skills
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QUALIFICATIONS:
• Graduate of a Bachelor’s Degree
• 2+ years managing RTA teams in a contact center environment.
• Experience managing multiple queues and geographies.
• SLA Achievement
• Schedule Adherence
• Occupancy
• Forecast Variance
• Abandonment %
• Queue Management Accuracy
RECRUITMENT PROCESS:
Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams
Pre-Screening Notes:
Highest Educational Attainment:
How many years of experience do you have as an RTA Lead in a contact center environment?
How much is your last drawn salary?
How much is your expected salary?
Are you amenable to working 100% on-site in Quezon City with a shifting schedule?
Can you start immediately?
Role
Collections Manager
Timings
UK Shift (Permanent)
Industry
Accounting / Finance
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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