Gratitude Inc logo
GRATITUDE INC
APAC · AFRICA · U.S.A

Real-Time Analyst (RTA) Lead

239 Views 1 week ago
Experience 2–4 Year(s)
₱
Salary ₱ 80 – 95K p.m
Location Quezon Calabarzon (Polillo, Lopez)
68 candidate(s) already applied

Job Description

Lead and manage real-time workforce operations for a UK Financial Collections account. Oversee RTA teams across multiple queues and geographies, monitor real-time performance, and ensure effective staffing and queue management. Drive SLA achievement, schedule adherence, occupancy, forecast variance, abandonment percentage, and queue management accuracy. Coordinate with Operations and Workforce Management teams to address staffing requirements, analyze performance trends, and provide timely operational updates. 

Key Skills

10 Skills
Data Analysis Team Management Workforce Management scheduler skills RTA tool forecasting. Occupational Safety And Health Contact Center Technology Real-time Management Team Management, SLA Management

Role Specifications

Role
Customer Success Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service

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About Company

Gratitude Inc
Employer

Gratitude Inc is a global company with presence across APAC, Africa, and USA. We are known for our people, innovation and customer focused approach.

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