Real-Time Analyst (RTA) Lead
Gratitude IncReal-Time Analyst (RTA) Lead
Job Description
Key Skills
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Lead and manage real-time workforce operations for a UK Financial Collections account. Oversee RTA teams across multiple queues and geographies, monitor real-time performance, and ensure effective staffing and queue management. Drive SLA achievement, schedule adherence, occupancy, forecast variance, abandonment percentage, and queue management accuracy. Coordinate with Operations and Workforce Management teams to address staffing requirements, analyze performance trends, and provide timely operational updates.
Role
Customer Success Specialist
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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