REAL-TIME ANALYST (RTA)

 WE’RE HIRING | REAL-TIME ANALYST (RTA)

 Location: Alphaland, Makati City
 Work Setup: Onsite
 Schedule: Shifting
 Account: Telco
 Salary: Up to ₱27K
 Hiring: 1 Position

What You’ll Do

• Monitor real-time contact center performance and operations.
• Support workforce planning, staffing, scheduling, and forecasting.
• Monitor key contact center KPIs and service levels.
• Identify operational gaps and recommend appropriate solutions.
• Support workforce management processes and systems.
• Analyze data and provide actionable insights.
• Collaborate with operations and other stakeholders.
• Drive continuous improvement of day-to-day processes.

What We’re Looking For

• 1+ year of WFM/RTA experience
• 1+ year of BPO experience
• Experience in forecasting, staffing, scheduling, and real-time monitoring.
• Knowledge of WFM tools and contact center KPIs.
• Strong analytical and problem-solving skills.
• Good communication and stakeholder management skills.
• Willing to work on a shifting schedule.
• Telco/BPO experience is an advantage.

Pre-Screening Questionnaire

Please provide:

• Years of WFM/RTA experience
• Years of BPO experience
• WFM tools used
• Last drawn salary
• Expected salary
• Availability to start

 Questionnaire Link: https://myglit.com/lateral/cref/5527d81118

 Interested candidates? Apply now!

 Important: Former Teleperformance employees are not eligible for rehire, whether directly or through a third party. Candidates from PSG Global Solutions, Majorel, and Aegis USA are also not eligible for rehire, as these companies have been acquired by Teleperformance.

Recruitment Process

Recruitment Screening → Hiring Manager Interview → Client Process