Real Time Analyst - UK Financial Collections | Onsite Quezon City

Gratitude Inc

334 Views

3 weeks ago

Real Time Analyst - UK Financial Collections | Onsite Quezon City

2-4 Year(s)

Quezon Calabarzon

Job Description

Key Skills

Workforce Manager bachelors degree BPO Experience Good MS Excel skills

4 candidate(s) have already applied for this Job. Apply now

Job title: Real Time Analyst - UK Financial Collections
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Start date: TBD

Qualifications:
• Bachelor's Degree
• 1-2 years' work experience in workforce management in a contact center environment
• 2-4 years overall experience
• Good analytical skills
• Banking industry experience is highly preferred
• Exposure to UK and/or US Banking industry is an advantage
• Excellent in MS Excel & number crunching
• Experience with Workforce Management software (scheduling, performance tracking, reporting)
• Not a job hopper

Key Responsibilities:
• Monitoring call center queues and agent adherence to schedules in real-time.
• Managing intraday staffing and performance to meet Service Level Agreements (SLAs).
• Identifying trends, analyzing call logs, and taking proactive measures to improve efficiency.
• Handling escalations and collaborating with team

Role

Email Support Manager

Timings

UK Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Chat

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Immaculate Obiajulu

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₱ 20 - ₱ 27K p.m

Quezon Calabarzon, Philippines

Details