Job Title: Reports Analyst

Location: Manila / Taguig, Philippines
Experience: 1–5 yrs
Work Setup: Hybrid

Job Description :

We are hiring a Reports Analyst to support business reporting, data analysis, and performance monitoring within the BPO / Call Center industry. The ideal candidate should have strong analytical skills, advanced Microsoft Office knowledge, and the ability to present business insights and prepare process documentation.

Key Responsibilities :

• Prepare and maintain business reports and performance dashboards.

• Analyze operational data and generate meaningful insights.

• Support business reporting and management requirements.

• Use Excel and other Microsoft Office tools for data analysis and presentations.

• Prepare process documentation and business reports.

• Deliver training based on documented processes.

• Present findings and insights to stakeholders.

• Ensure reporting accuracy and timely delivery.

Required Skills : 

• Data Analytics

• Business Reporting

• Advanced Microsoft Excel

• Microsoft Word and PowerPoint

• Business Writing and Documentation

• Data Presentation and Communication

Qualifications : 

• Bachelor's degree or college degree, preferably in Computer Science or a related field.

• Deep to expert knowledge of Microsoft Excel, Word, and PowerPoint.

• Excellent written and verbal communication skills.

• Experience in process documentation and delivering training.