Reports Analyst | Hybrid in Manila

We are looking for a qualified candidate with experience in business reporting, management principles, and data analytics within the call center, business process outsourcing, or customer service industry. The ideal candidate must have strong Microsoft Office skills, excellent communication abilities, and experience in business writing, process documentation, and training.

Qualifications

Required:

- Candidate must possess at least a Bachelor's or College Degree (Bachelor of Science, Computer Science).

- Minimum of 1–3 years' working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing, or customer service industry.

- 1.5–2 years of data analytics experience required.

- Deep to Expert Knowledge in the following: Microsoft Excel, MS Word, and MS PowerPoint.

- Excellent written and verbal communication skills, including face-to-face presentations.

- Experience in business writing (process documentation) and providing training based on your documentation.